1. Returns and Refunds Policy Exchange
To process your exchange, please mail your exchange item together with your receipt back to us. Please note that we do not cover the cost of mailing the item back to us. The item being exchanged must be unused in the same condition as received, and in its original packaging.
If the item is out of stock if, we will ship out the item when it is back in stock. A one-time exchange is permitted per purchase. Items returned to us in a non-sellable condition will not be exchanged and may be sent back to you.
Please note that we do not refund the return costs of shipping the item.
For more information, please email us at hello@bossmama.my or contact us on WhatsApp. We do not process exchanges for orders outside of Malaysia.
Refunds
We do not offer refunds at this moment in time, but do reach out to us at hello@bossmama.my or contact us on WhatsApp so we can further assist you.
Juicy Chemistry is not responsible for any damage caused after delivery. Damages due to neglect, wrong shades for makeup products, unpleasing fragrances, improper usage or wrong application will not be covered; under our Returns Policy.
In case of damage or quality issues with the product, please reach out to us at sales@juicychemistry.com or WhatsApp/Call at our number +601117821866 (Timings: 10:00 am - 6:00 pm). We will try our best to provide a solution in best possible way.
2. Shipping Policy
Delivery costs for Peninsular Malaysia, Sabah and also Sarawak will be charged according to the price stipulated by the logistics provider. We aim to deliver your order to you at the delivery address listed and by the delivery time indicated by us at the time of your order checkout. These details will also be listed in the order confirmation. Should any unforeseen circumstances affect your delivery, we will notify you of this to the extent permitted by law, however, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
In case of any faults, issues, defects or damages, please feel free to reach out to our customer care representative. Please provide information about such issues during the call, including your order number, product details, etc, if needed.
For international shipping, please email hello@bossmama.my or contact us on WhatsApp and we can arrange for a custom order for you.
3. Payment Policy
For all orders made from us, you can pay via internet banking. Prices and shipping rates may be subject to change without prior notice however these changes will not be reflected for orders that have already been paid for. For any issues regarding your payments, please feel free to reach out to us at hello@bossmama.my or WhatsApp.
4.Out of stock Items
We apologize for the inconvenience this may cause. Please recheck availability on a later date.